Shopping
Yes, we offer international shipping! We ship our products worldwide, catering to customers across different continents. Please note that international shipping may have additional fees and longer delivery times. Shipping costs vary based on your location and chosen method at checkout. Customs duties and taxes may apply. Feel free to contact our customer support for assistance with international orders.
The delivery time for home delivery varies based on your location and the shipping method chosen. After processing your order within 1-2 business days, domestic shipments are typically delivered within 2-3 business days. International shipments generally arrive within 4-5 business days after processing. Please note that customs procedures and potential delays at the border may impact international delivery times. For more specific estimates, refer to the shipping information during checkout or contact our customer support.
Overview
Returns for online purchases are covered by the Consumer Contracts Regulations 2013.
Your Rights
You have the right to cancel at any time from the moment you place your online order, and up to 14 days from the day you receive your goods.
You need to notify us of your wish to cancel your order within this time period (by email or telephone for example).
You then have a further 14 days from the date you notify us of your cancellation to return the goods.
Provided the item is returned to us unworn and undamaged you will be refunded within 14 days of the date we receive the item.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Refund Shipping Costs
You must pay for the tracked and insured delivery cost for returning unwanted goods.
We will refund any delivery cost you paid to have the item sent to you in the first place.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Contact your credit card company, it may take some time before your refund is officially posted.
Contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at heartofgold.scotland@gmail.com
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item or would like a refund please contact us at heartofgold.scotland@hotmail.com.
Need help?
Contact us at heartofgold.scotland@gmail.com
Payment
We accept various payment methods for your convenience, including major credit/debit cards (Visa, Mastercard, American Express, Discover), PayPal, and popular online payment systems like Google Pay, Apple Pay, and Amazon Pay. Please note that availability may vary. For any questions or issues with payment methods, please contact our customer support.
To track your order, follow these steps:
- Visit our website's "Order Tracking" page.
- Enter your tracking number.
- Track your order in real-time.
If you encounter any issues, please contact our customer support for assistance.
Orders & Returns
To place an order, follow these steps:
- Browse our website and select the items you want.
- Add the items to your cart.
- Review your cart and make any necessary adjustments.
- Proceed to checkout and enter your shipping and billing information.
- Choose a payment method and complete the payment.
- Review your order details and submit the order.
- You will receive an order confirmation via email.
Contact our customer support if you need assistance during the ordering process.
No, an account is not required to place an order. You can checkout as a guest by providing your shipping and billing information. However, creating an account offers benefits like order tracking and faster checkout. It's optional and up to you!